One incident, end to end
What happens to a call that nobody in the room can understand
A non-English caller and radio traffic each become text — Convey911 handles the language layer, Smart Response Technologies the radio layer — and Emerging Digital Concepts carries both into the CAD record.
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WHAT COMES IN
A caller who doesn't speak English
WHAT COMES IN
Radio traffic across the channel
01
The language layer
CONVEY911
Speech becomes text
02
The radio layer
SMART RESPONSE TECHNOLOGIES
Speech becomes text
BOTH ARE NOW TEXT
03
The exchange layer
EMERGING DIGITAL CONCEPTS
Text goes into the system of record
The CAD record
Where everyone already looks
The three layers
The language layer
Makes a non-English call understood in real time, and turns what was said into text.
The radio layer
Turns live radio traffic into searchable text with keyword alerting, in under two seconds.
The exchange layer
Connects CAD systems to each other, and carries language into the incident record.
Each layer needed the other two.
Interpretation that stays in the calltaker’s headset helps one person for the length of one call. Radio transcription that lives in its own window is one more screen nobody watches. A CAD exchange with nothing good to carry is plumbing.
Put together, they answer a question no single product could: what was actually said during this incident, and does everyone who needs it have it?
