AI Summarization & Sentiment Analysis

Real-time emotional insights with automatic call summaries at your finger tips.

Prizym uses AI to not only capture what was said in real-time but to identify how it was said. From high-stress calls to routine interactions, get instant clarity, emotional insights, and key takeaways in seconds.

AI Summarization

Every call, condensed automatically. Prizym listens, processes, and delivers a real-time summary of every interaction.

Built-In Support for Every Call

No More Waiting on 3rd Party Interpreters

Get instant translation the moment the call connects—no transfers, no delays.

Instant Clarity, Even Under Pressure

See the caller’s words in English as they’re spoken, so you never miss a critical detail due to language gaps or noise.

Fewer Repeats, Fewer Misunderstandings

Save time and reduce errors by eliminating back-and-forth explanations.

Simplified Workflow

Translation appear directly in your existing view —no new windows, tools, or distractions.

How Real-Time Translation Works

Whether a caller reaches 911 by phone, text, or video, Prizym translates their communication in real time.

When a 911 voice call comes in and the caller is speaking a language other than English, Prizym’s AI instantly detects the spoken language and begins transcribing and translating the conversation as it unfolds.

Both the caller’s original language and the English translation are displayed side by side on the call taker’s screen. This eliminates the need to wait for an interpreter and allows the call taker to understand and respond to the situation right away.

If needed, a human interpreter can still be added seamlessly—but the call taker no longer has to delay action while waiting for that connection.

When a text message is received, Prizym automatically identifies the language, translates the content into English, and displays it in real time. As the call taker types a response in English, Prizym translates it back into the caller’s language and sends it instantly. This creates a fluid, two-way conversation where both parties can communicate naturally, without confusion or interruption.

Prizym locks in on the correct language early in the exchange, ensuring consistent translation throughout the interaction.

For video communication, including calls involving American Sign Language (ASL), Prizym enables real-time transcription and translation of both spoken and signed language.

The translated output is displayed alongside the original video feed, giving call takers immediate clarity—whether they’re receiving visual cues, verbal communication, or both.

Video streams can also be securely shared with supervisors or specialized responders for additional support, without disrupting the conversation.

Understand Every Caller. Instantly.

Break through language barriers with real-time AI powered translation for voice, text, and video. No delays, no third-party service, no lives lost to miscommunication.