Breaking the Monolith: Six-Part Webinar Series for Emergency Response

Building Flexible Emergency Technology That Grows With Your Needs

A joint initiative by Convey911, Exacom, and Smart Response Technologies

In emergency response, a “monolithic” tech stack often forces call takers and dispatchers into rigid, slow workflows—stifling their agility and slowing response times during critical moments.

Emergency services are under pressure to modernize, but “all-in-one” systems often create more problems than they solve—forcing call takers into complex processes and preventing dispatchers from seeing the full picture. This six-part educational series explores how agencies can move beyond rigid platforms toward flexible, best-of-breed solutions that work together seamlessly and free your teams to do their best work when lives depend on it.

Join us for six 30 minute sessions. Webinars will be posted to our on-demand content library as they become available.

Schedule At a Glance

  • 1

    Why Your Emergency Technology Feels Stuck On-Demand Now

  • 2

    Future-Proof Your Language Services On-Demand Now

  • 3

    Building Your Data Command Center On-Demand Now

  • 4

    How Modern Tech Simplifies Complex Emergencies Available Wednesday March 18th

  • 5

    Turn Your Data Into Decisions Available Wednesday April 22

  • 6

    Your Step By Step Technology Upgrade Plan Available Wednesday May 20th

Who Should Attend

  • Emergency Services Directors & CIOs

  • 911/PSAP Administrators seeking strategic technology evolution

  • Public Safety Technology Decision-Makers

  • Quality Assurance and Compliance Managers

Why You Should Attend

  • Learn how to avoid costly vendor lock-in and technology silos

  • Discover real-world success stories from leading agencies

  • See how flexible solutions simplify—not complicate—operations for call takers and dispatchers

  • Get actionable roadmaps for upgrading without disruption

Access the Library

Fill out the form below to gain access to the on-demand webinars.

The Webinars

Exposes the hidden costs of “all-in-one” systems — not just in dollars, but in the time and efficiency they steal from call takers and dispatchers every day. Learn how monolithic technology limits innovation and slows your team down when seconds matter.

Key Takeaway: Most “complete” systems do the opposite of what they promise—making response harder, not easier.

Shows how specialized, plug-and-play translation tools deliver faster, more accurate translation than generic built-in tools.

Key Takeaway: Specialized translation tools directly improve call takers ability to communicate, reducing language barriers and saving time.

How to unify access to all your data without replacing existing systems.

Key Takeaway: A central data hub gives you freedom to choose the best tools for your team while keeping everything organized.

Real-world walkthrough of a multi-language emergency call using specialized, interoperable systems.

Key Takeaway: Modern technology simplifies emergency response workflows.

Explore advanced analytics that help agencies predict problems before they happen.

Key Takeaway: The right analytics turn your data into a crystal ball for staffing, training, and operations.

Practical roadmap for modernizing without disrupting operations.

Key Takeaway: Technology modernization doesn’t have to be risky—upgrade in steps while keeping service strong.

The Presenters

Hannah Slaven

Exacom Head of Sales Operations & Director of Marketing

Hannah Slaven is a dynamic marketing and sales operations leader who thrives at the intersection of systems, people, and strategy. As Head of Sales Operations & Director of Marketing at Exacom she is dedicated and passionate about making technology work for first responders. Fascinated by how systems and people work, Hannah has built her career around connecting individuals, teams, and tools to drive smarter solutions. She excels in breaking down complex structures, identifying opportunities for improvement, and implementing scalable strategies that strengthen customer engagement and organizational performance.
Jeff Bruns

Convey911 CEO & Founder

Jeff Bruns is a seasoned technologist and entrepreneur known for challenging the status quo through innovation. With more than two decades of experience in the tech industry and over 15 years serving in Fire and EMS in Maryland, Jeff brings a unique blend of frontline public safety insight and deep technical expertise to the public sector.

Throughout his career, Jeff has founded and built multiple technology companies, always with a focus on solving real-world problems through practical and scalable solutions. He is passionate about applying the right technologies in the right ways to address critical challenges facing public sector agencies today.

Jeff currently serves on the board of the IJIS Institute, where he helps shape best practices and technology standards for the public sector, particularly in the areas of public safety and 911 communications.

Daniel Guttorsmon

Smart Response Technologies Customer Success Manager

Daniel (Danny) Guttormson is the customer success manager and an industry partner at Smart Response Technologies, where he is dedicated to supporting Public Safety Answering Points (PSAPs) through innovative technology solutions that advance emergency communications. With a professional background that bridges emergency management, pediatric and neonatal critical care transport, and technology integration, Daniel brings a unique, mission-driven perspective to improving public safety operations.
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