01 · The language layer
Convey911 makes the call understood — and makes what was said usable.
A caller who does not speak English is still telling you everything you need to know. Convey911 turns that into real-time interpretation for the calltaker, and into text that the rest of the Prizym platform can carry forward.
What Convey brings
Real-time language, built for emergency calls
Convey911 handles interpretation and translation across voice, text, and video, built specifically for 911 centers and the responders they send. It is the founding partner of the Prizym partnership, and the platform the partnership is named for.
Convey’s work starts the moment a call comes in and a language barrier appears. The calltaker gets a way to understand the caller. That is the part most agencies buy it for.
What makes it matter to Prizym is the second thing it produces: a text record of what was actually said.
The difference it makes
The same incident, with and without the language layer
Ask most centers where the language content of a call lives, and the answer is: in the recording, and in whatever the calltaker had time to type.
Illustration of the two record states. Not an actual incident.
The caller’s words stop disappearing.
Today, in most centers, the content of an interpreted call lives in two places: the calltaker’s memory, and whatever they had time to type into the notes field. The audio is recorded, but nobody goes back to it unless something goes wrong.
When language becomes text at the moment it is spoken, the call stops being a black box. Supervisors can review it. QA can score it. Responders can read what the caller reported before they arrive.
Where it fits
Where language meets the rest of the platform
On its own, an interpreted call helps one person: the calltaker, in the moment. Inside Prizym, it does more.
Once what was said exists as text, the same tools that watch radio traffic can watch it. A keyword that would trigger an alert on the radio can trigger one on an interpreted call. And the summary of what the caller reported can travel into the incident record itself, where responders and reviewers see it.
That is the whole reason the three companies work together. Convey produces the language. SRT produces the radio. EDC moves both into the systems that act on them.
